Refund policy

Return & Refund Policy

At VyralVault, your satisfaction matters. If you're not completely happy with your order, we're here to make it right.

Return window — You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with any tags attached.

How to start a return — Email support@vyralvault.shop with your order number and the reason for your return. Do not ship anything back before receiving return instructions from our team.

Refunds — Once your return is received and inspected, we'll email you an approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional few days to appear.

Damaged or defective items — If your item arrives damaged, defective, or incorrect, contact us within 30 days with a photo of the issue. We'll send a free replacement or full refund — no need to return the item.

Exchanges — Want a different item? Start a return for a refund and place a new order, or email us and we'll help arrange an exchange.

Return shipping — For change-of-mind returns, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, we cover it.

Non-returnable items — For hygiene and safety reasons, personal-care, intimate, and certain consumable items cannot be returned unless they arrive damaged or defective.

Late or missing refunds — If you haven't received an approved refund after 10 business days, please check with your bank first, then contact us and we'll follow up right away.

Order cancellations — Need to cancel? Email us within 12 hours of ordering and we'll cancel and refund if the order hasn't shipped.

Questions? — Email support@vyralvault.shop and we'll respond within 24 hours. We're a small team and we genuinely want you to love your VyralVault finds.